Explore how Where To Know supports the full guest journey with real-time insights and operational tools.
Guest Pain: Too many booking platforms, unclear expectations
Solution: Pre-arrival detection, source sentiment, comparison
Feature visuals: Booking source tag cloud, trend graph
Guest Pain: First impression is critical, delay creates negative impact
Solution: Tag reviews within first 24h, sentiment clustering
Feature visuals: Heatmap by time/language, OTA filter toggle
Guest Pain: Dirty bathroom or smells ruin the stay
Solution: Hygiene keyword alert system, category scoring
Feature visuals: Tag map, floor-by-floor cleanliness bar
Guest Pain: Staff friendliness + responsiveness inconsistent
Solution: Staff-specific mentions, tone analysis, multilingual breakdown
Feature visuals: Staff mention chart, tone graph
Guest Pain: Mattress, view, soundproofing, lighting issues
Solution: Feature card system (like tabs) with per-aspect review breakdown
Feature visuals: Pie chart, room sentiment overlay
Guest Pain: Spa, gym, pool etc. poorly maintained or closed
Solution: Bubble chart of positive/negative keywords by facility
Feature visuals: Word frequency bubble map or donut chart
Guest Pain: Breakfast quality, waiting time, overpriced bar
Solution: Sentiment by meal type, dish, bar name
Feature visuals: Pie chart (breakfast vs dinner), price tag keywords
Guest Pain: Queue, billing errors, no invoice
Solution: Detect spikes in complaints between 10am–12pm
Feature visuals: Timeline line graph, complaint keywords
Guest Pain: No follow-up, bad reviews on socials
Solution: UGC social tracking, viral trend alerts, loyalty return tracking
Feature visuals: Social platform icons + stats, trending TikToks
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